Privacy Policy

At The Flames House, we value and respect the privacy of every individual who interacts with us—whether you’re browsing our website, dining at our restaurant, or booking our food truck. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, in accordance with applicable Australian privacy laws and best practices.

1. Who We Are

The Flames House operates both a dine-in restaurant, The Flames House Burger Fish & Fries, and a mobile food truck, Flames on the Wheel, located in New South Wales, Australia. Our services include serving freshly made comfort food and enabling customers to connect with us online via our official website.

Restaurant Address: Shop 12/75 Ntaba Rd, Jewells NSW 2280

• Mr. Manoj Rathod – 📞 0401 370 390 | ✉️ manoj@theflameshouse.com.au
• Mr. Blesson Mathew – 📞 0401 843 576 | ✉️ blesson@theflameshouse.com.au

2. Information We Collect

We collect both personal and non-personal information from you when you engage with our services, including but not limited to:

• Identity Information: Full name, phone number, and email address.
• Event Information: Details of food truck bookings, event dates, locations, and special instructions.
• Technical Data: Browser type, IP address, time zone, and information on how you interact with our site.
• Feedback Data: Reviews, ratings, or any comments submitted through our website forms.

We collect this information via online forms, cookies, analytics tools, and direct communications (emails or calls).

3. How We Use Your Information

We use your data to improve our services, fulfill customer requests, and enhance the overall user experience. Specific purposes include:

• Responding to food truck inquiries or general customer questions.
• Managing event bookings and communicating relevant details.
• Sending newsletters or promotional messages (if you subscribe).
• Improving our website, services, and customer satisfaction based on your feedback.
• Ensuring safety, fraud prevention, and compliance with legal obligations.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent, where applicable.
• Performance of a contract or agreement (e.g., event booking).
• Compliance with legal obligations.
• Our legitimate interest in improving services and communication.

5. Sharing of Personal Data

Your personal data is treated with strict confidentiality. We may share data with trusted third parties under the following circumstances:

• With service providers such as web hosting, email providers, and marketing platforms to support our operations.
• With delivery and booking partners (e.g., UberEats, MenuLog, DoorDash), if you choose to order or book through integrated platforms.
• With law enforcement or regulatory authorities, when required by law.

All third-party providers are required to maintain the confidentiality and security of your data.

6. Cookies & Tracking Technologies

We use cookies to personalize your experience and analyze website traffic. Cookies help us understand what content is most useful to our visitors and enhance your interaction with the site.

• Session cookies for navigation and website functionality.
• Analytical cookies (e.g., Google Analytics) to monitor usage patterns.
• Location services for displaying maps and truck stop locations.

You can control cookie preferences through your browser settings.

7. Social Media & Third-Party Links

Our website includes links to third-party platforms like Facebook, Instagram, and delivery services. Clicking on these links may allow third parties to collect data about you. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Data Storage & Security

We take all reasonable steps to ensure that your data is stored securely and protected from unauthorized access, misuse, or loss. Data is stored in secure environments with access limited to authorized personnel only. However, no digital storage method or online transmission is 100% secure.

9. Your Rights

You have certain rights under applicable data protection laws, including:

• The right to access and correct your personal data.
• The right to request deletion or restriction of your information.
• The right to withdraw consent for marketing communications at any time.
• The right to lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at the email addresses listed below.

10. Children’s Privacy

We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such information without parental consent, we will take steps to delete it promptly.

11. Retention of Data

We retain personal data only as long as necessary for the purposes set out in this Privacy Policy or as required by applicable law. When data is no longer needed, it will be securely deleted or anonymized.

12. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business operations. When we make changes, we will revise the “Effective Date” at the top of this page and post the new version on our website. We encourage you to review this policy regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please reach out to us:

• Mr. Manoj Rathod – 📞 0401 370 390 | ✉️ manoj@theflameshouse.com.au
• Mr. Blesson Mathew – 📞 0401 843 576 | ✉️ blesson@theflameshouse.com.au

Thank you for trusting The Flames House. We are committed to protecting your privacy and providing a safe and transparent experience across all of our services.